When people talk to you, they simultaneously evaluate you. And with good reason. What they see in your body language and feel from your facial expression gives them critical information. Usually the most meaningful information of the interaction.
The perception that matters more than the words spoken. The silent but significant observation that anchors their opinions and decisions. What are they trying to find out?
Are you paying real or fake attention to me?
Are you interested?
Do you care about me?
Do you understand me?
Do you agree or disagree?
Am I safe from judgment?
Is this important to you?
You are being observed and evaluated every time you listen. Send the message you intend.
Discipline is the shortcut. Do the work.
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Brian Kight is a multi-industry leader on the topics of leadership, culture, and behavior. He provides simple systems that produce exceptional results for organizations, teams, and people.